If you have a question or need some assistance, please read our FAQs sections below since this is the quickest method for you to acquire the information you need. Providing excellent level of customer service is vital to us, and we strive to make things as simple as possible.

Any questions, please feel free to contact us.

Delivery Queries

When you order goods from our website any cost of delivery will be calculated automatically for you. Cost of delivery is calculated using weight, value, your location and delivery method required to get your goods to you quickly, safely and accurately.

Can I have my delivery sent to a different address?

Yes, currently we are only able to offer delivery to different addresses through our website orders paid by credit/debit card. Simply go to the checkout screen where you will be prompted to enter your billing and delivery addresses.

All orders that are paid for using Paypal will automatically select the Paypal accounts registered address, if you wish your parcel to go to a different address ensure that you have this address registered on your Paypal account before placing your order as this cannot be changed after placing an order.

Can I track my order online?

Yes, on the vast majority of items being delivered we will be able to provide you with tracking numbers where you will be able to view your orders delivery, these will be available as soon as the product has been dispatched.

We will contact the courier company and request a tracking number. Once you get it, you can track your order at any time when you are free. Since shipping is also out of our control, hope you will wait for your package with patience. We would really appreciate your understanding.

What happens if I am not home when the delivery is being made?

We require most parcels to be signed for. If you are not home you will be left a card by the carrier which will have instructions on how to receive the parcel. Most couriers will re-attempt delivery again the following day for up to three attempts. Evri have options such as “Leave with a neighbour” or “Leave parcel in a safe location”.

When will I receive my goods?

We do not currently dispatch on Saturday, Sunday or Bank Holidays. Tracking number will be informed once the package has been sent out. Usually takes about 3-5 business days to reach you, please keep an eye on it. Thank you.

Which couriers do you use?

We use selected couriers to complete our deliveries.

The vast majority of order will be delivered by Evri or Yodel couriers who provide you with 1 hour time slots on the day of delivery. For smaller items we use Royal Mail 1st class.

Account Queries

I can’t log into my online account/ forgotten password?

Not a problem, simply follow these steps to reset your password –

  1. Click onto Account
  2. Type in your email address
  3. Click on reset password
  4. A pop up verification code will appear on your screen and an email sent to you
  5. Open the email and click on the link (Please note the link is only valid for 20 minutes)
  6. Use the pop up verification code and complete all fields to change your password

Do I have an account with you?

Allow customers to place orders without an account.

Can you provide a VAT invoice?

Yes, we will be able to provide you with a VAT invoice upon request, once your order has been dispatched, simply click on this link to send us a message
Contact us.
Our Customer Service Team who will email a copy of the invoice to you.

How do I return an item

What is your returns policy?

Whatever the reason, if you want to return your order, we are happy to offer you a 30 Day Returns Policy. This means that you can return any item you have ordered as long as you inform us within 14 days of taking delivery. We will issue a Returns Pack containing a Prepaid Returns RMA# and all details on how to return the item(s).

We offer this service on the following conditions:

  • We can’t process your return and issue a refund to you if the item(s) returned are not clearly marked with the returns RMA# number, this is email we send to you in the returns pack.
  • All items must be in their original packaging and in a saleable condition. We cannot accept returns of items that are not in their original, undamaged packaging and not in the same condition as when delivered.
  • We will refund any amount due to you within 14 days of the day we receive the item(s) back. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Can I recycle my old batteries?

You can find your local waste battery recycling facility at www.recyclenow.co.uk

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also have set up collection points. End-users may find stores in their local area more accessible.

Damaged / Incorrect / Delayed Delivery

My goods have been delivered and are damaged, what do I do?

If the package looks damaged in any way you can refuse the delivery, this will automatically return the item back to ourselves. You must inform us immediately by e-mail or phone of any damaged goods. See our returns policy for more details.

If you have accepted the item and upon opening the product discover it is damaged please contact our customer service team by sending us a message by clicking on this link Contact us

I’m missing an item from my order what do I do?

If you are missing an item from your order, please send us a message by clicking on this link Contact us. Many thanks for purchasing on our web. As some the of batteries will be available in several days, we will dispatch the items in three packages separately, please keep an eye on it, thank you.

If the correct product is ordered & the wrong item(s) delivered what do I do?

Our Quality System ensures we check that items sent out match the order placed. However, errors can sometimes occur.

We apologise if we have mistakenly sent you a product which does not match the details on your agreed order. You must inform us within 5 working days of receiving the product, and we will send you a returns pack to enable you to return the item(s) to us. We’ll replace or refund you.

Can you use a 12v battery on a 10.8 V tool?

Can you use a 20v battery on a 18 V tool?

Both 10.8V and 12V batteries use the same cell capacity and are interchangeable. They are fully compatible.

The picture on the product listing was slightly different from what I received, why is that?

All our images are either Brand’s stock images or images we have created ourselves. From time to time Brands may alter products very slightly. If the alteration is significant we will upload updated images. Our images are for illustration purposes only and you should read product descriptions for a full details of what you will receive.

I have a complaint, what do I do?

Whilst we make every effort to offer an efficient service occasionally mistakes are made, we will endeavour to resolve the complaint within five working days. Your complaint will be treated fairly, confidentially and with respect. If you have any complaints, comments or suggestions as to how we can improve our service then please send us a message by clicking on this link Contact us

Placing My Order

I’ve found my products, how do I order them?

Click “Add to Basket” and you then have the choice of clicking through to the “Checkout” or to “Continue Shopping”

I’ve got incorrect products and/or quantities in my basket, how do I edit my basket?

On the checkout page you will be given options to delete items or re-enter quantities until you are satisfied with your order prior to continuing to final checkout.

How do I continue to the checkout and complete my order?

Click the checkout button in the basket area of the screen and follow the simple instructions.